| Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
| 13.XX PAPER JAM [LOCATION] |
Media is jammed at the specified location (and
possibly at other locations). If the message persists after all jams
have been cleared, a sensor or sensor lever might be stuck or broken. |
For all jam messages, do the following: 1.
Remove jammed print media from the specified location. Check the entire
paper path for other pieces of media in the path. 2. Open and close the
top cover to clear the message. 3. Check sensors and flags in the paper
path for proper operation. |
|
| 3.0 PAPER JAM [LOCATION] |
A non-specific paper jam occurred. |
1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or
replace the feed and separation rollers. 4. Ensure there is no
obstruction in the path, such as a torn piece of paper. 5. Open and
close the top cover to clear the message. 6. Check sensors and flags for
proper operation. |
|
| 13.1 PAPER JAM OPEN INPUT TRAYS |
Paper-delay jam at paperfeed area. |
1. Ensure that paper trays are loaded and
adjusted properly so media can feed from the tray. It might be necessary
to reduce the stack height of media in the tray. 2. Check the input area
for obstructions such as media in the path. Also check to see if the
registration assembly damaged or unseated. 3. Replace any defective
sensors or flags. 4. Verify the media meets the specifications. 5. Check
the pickup feed and separation rollers for unusual wear. Replace as
needed. 6. Rotate the media in the input tray by 180° and/or turn it
over |
On NX engines this is most likely the fuser
flag or the ACPM. The ACPM has a photosensor hard-wired to the back of
it. |
| 13.10 PAPER JAM CHECK DUPLEXER |
Jam at duplexer. |
1. Check the duplexer and the rear area of the
printer for obstructions or damage. 2. Check the duplexer for proper
operation. Replace the duplexer if a sensor is defective. |
On a 5si, 8000, or 8100 series laserjet a
Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. |
| 13.14 |
For Laserjet 5si. This error is caused by a
defective paper control PCA |
Replace paper control PCA. |
|
| 13.2 PAPER JAM OPEN INPUT TRAYS |
Paper-stopped jam at paper-feed area. |
1. Check the input area for obstructions such
as paper in the path. Also check to see if the registration assembly is
damaged or if the transfer roller is out of place. 2. Replace any
defective sensors or flags. 3. Ensure the media does not exceed the
maximum length. 4. If multiple sheets are feeding, it might be necessary
to fan the media and reduce the stack height. Also, replace separation
pad. 5. Verify that the fuser is properly installed. |
On NX engines this is an input jam. |
| 13.20 PAPER JAM CHECK REAR DOOR |
Media stopped in the paper path during power on
or when the top door was closed. |
1. Remove all media in the paper path, and then
open and close the top cover. 2. If the message persists after all media
is removed: Check if media is jammed in the prefeed area. Replace any
defective sensors or flags |
|
| 13.21 DOOR OPEN JAM |
The top cover was open while printing. |
1. Clear the jam and close the top door. 2. If
the message persists, check the top door switch for proper operation. |
|
| 13.5 PAPER JAM CHECK REAR DOOR |
Paper-delay jam at fuser. |
1. Check the transfer roller and small media
belt to ensure they are operating and can feed print media. 2. Check the
paper path for obstructions at the transfer roller, toner cartridge,
paper feed assembly, and fuser. 3. Replace any defective sensors or
flags. 4. Turn the media stack over and/ or rotate it by 180° in the
input tray. |
If still persists - replace fuser, then DC
controller. |
| 13.6 PAPER JAM CHECK REAR DOOR |
Paper-stopped jam at fuser. |
1. Check the paper path for obstructions at the
fuser and output/delivery area. 3. Replace any defective sensors or
flags. |
|
| 13.99 PAPER JAM [LOCATION] |
A non-specific paper jam occurred. |
1. Remove jammed media from the specified
location. 2. Verify the paper tray is fully closed. 3. Inspect and/or
replace the feed and separation rollers. 4. Ensure there is no
obstruction in the path, such as a torn piece of paper. 5. Open and
close the top cover to clear the message. 6. Check sensors and flags for
proper operation |