| Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
| 62.X PRINTER ERROR |
There is a problem with the printer memory. The
X value refers to the location of the problem: 0 = Internal memory 1 to
4 = DIMM slots 1, 2, 3, or 4 |
1. Reseat the specified DIMM. 2. Replace the
specified DIMM |
|
| 64 PRINTER ERROR alternates with CYCLE POWER |
A scan buffer error occurred |
1. Turn the printer off, and then turn the
printer on. 2. Perform a cold reset. 3. If the message persists, replace
the formatter or firmware DIMM. |
|
| 66.XX.YY [TYPE] FAILURE alternates with CHECK
CABLES AND CYCLE POWER |
An error occurred in an external paper-handling
device. 1st X = Device number in chain 2nd X = Device type 1 Input 2
Output 3 Stapler/stacker unit YY = Device specific error |
Press GO to clear the message. If the message
will not clear: 1. Turn the printer off, and then turn the printer on.
3. Check and reseat all cables between the printer and the specified
device. 4. Reseat the external paperhandling device. 5. Replace the
unit. |
On 5si, 8000, 8100 check the C-link hook up.
Also check the external paper handling PCA. |
| 68 NVRAM ERROR CHECK SETTINGS |
An error occurred in the printer non-volatile
memory (NVRAM) and one or more printer settings has been reset to its
factory default |
1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down
CANCEL JOB while turning the printer on. This will clean up the NVRAM by
removing old areas that are not being used. 3. Replace the formatter. |
|
| 68 NVRAM FULL CHECK SETTINGS |
An error occurred in the printer’s NVRAM and
one or more printer settings has been reset to its factory default. |
1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down
CANCEL JOB while turning the printer on. This will clean up the NVRAM by
removing old areas that are not being used. |
|
| 68.X PERMANENT STORAGE ERROR alternates with
CHECK SETTINGS |
An error occurred in the printer’s permanent
storage and one or more printer settings has been reset to its factory
default. |
Print a configuration page and check the
printer settings to determine which values have changed. |
|
| 68.X PERMANENT STORAGE FULL |
The printer’s permanent storage is full. Some
settings might have been reset to the factory defaults. |
1. Print a configuration page and check the
printer settings to determine which values have changed. 2. Hold down
CANCEL JOB while turning the printer on. This will clean up the
permanent storage by removing old areas that are not being used. |
|
| 69.X PRINTER ERROR alternates with CYCLE POWER
TO CONTINUE |
A temporary printing error occurred. X
description: 0 = The duplex mechanism has failed |
1. Turn the printer off, and then turn the
printer on. 2. Reseat the duplexer. 3. Replace the duplexer |
|
| 79 SERVICE [XXXX] |
The printer detected an error. |
1. Press CANCEL JOB to clear the print job from
the printer memory. 2. Turn the printer off, and then turn the printer
on. 3. Try printing a job from a different software application. If the
job prints, go back to the first application and try printing a
different file. (If the message only appears with a certain software
application or print job, contact the software vendor for assistance.)
4. If the message persists with different software applications and
print jobs, disconnect all cables to the printer that connect it to the
network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs
or third-party DIMMs from the printer. (Do not remove the firmware DIMM
in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8.
Turn the printer on. 9. If the error no longer exists, install each DIMM
and EIO device one at a time, making sure to turn the printer off and
back on as you install each device. 10. Replace a DIMM or EIO device if
you determine that it causes the error. 11. Remember to reconnect all
cables that connect the printer to the network or computer. 12. If the
error persists, replace the firmware DIMM. 13. Replace the formatter. |
|
| 79 & 80 errors - general info. |
For trouble shooting 79 and 80 errors you want
to determine if external I/O devices are the cause or if it is the
formatter. |
Remove all external I/O devices (JetDirect,
memory, etc.) and see if problem persists. If not, replace the
formatter. |
|
| 8X.YYYY EIO [Z] ERROR |
The EIO accessory in slot [z] has encountered a
critical error. [z] description: 1 = EIO slot 1—The printer detected
an error with the EIO accessory. 2 = EIO slot 2—The printer detected
an error with the EIO accessory. 6 = EIO slot 1—The EIO accessory
detected an error. 7 = EIO slot 2—The EIO accessory detected an error. |
1. Turn the printer off, and then turn the
printer on. 2. Turn the printer off, reseat the EIO accessory in slot
[z], and then turn the printer on. 3. Turn the printer off, remove the
EIO accessory from slot [z], install it in a different EIO slot, and
turn the printer on. 4. Replace the EIO accessory in slot [z]. |