| Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
| ACCESS DENIED MENUS LOCKED |
The control panel function you are trying to
use has been locked by the network administrator to prevent unauthorized
access. |
Ask the network administrator to unlock the
function. |
Perform a cold reset. This will reset the
printer to factory defaults. If a JetDirect network card is installed it
will also reset the IP address and other settings so you might want to
remove the JetDirect before performing the cold reset. |
| BAD DUPLEXER CONNECTION |
The duplexer is not correctly installed. |
1. Ensure that the right-angle power cord that
shipped with the printer is being used. 2. Turn the printer off. 3.
Remove and reinstall the duplexer. 4. Turn the printer off and back on.
5. If the message persists, make sure the duplexer is connected and the
connector is not damaged. 6. Replace the duplexer. |
Not all printers will require a right angle
power cord but it is ESSENTIAL for those that need it. On printers like
the 4000, 4050, and 4100 the duplexer will not install correctly with a
standard power cord. |
| CHECK INPUT DEVICE alternates with PAPER PATH
OPEN PLEASE CLOSE IT |
The optional input tray cannot feed print media
to the printer because a door or paper guide is open |
. 1. Check the doors and paper guides and close
any that are open. 2. If doors and trays are closed, check tabs and
sensor levers in the tray for proper operation. Replace any defective
tabs or sensors. 3. Replace the PCA controller in the feeder. |
For 5si, 8000, 8100 series make sure C-link
cable is correctly hooked up. Also on the 5si check the paper accessory
PCA. |
| CHECK OUTPUT DEVICE alternates with CLOSE
OUTPUT DELIVERY PATH |
The optional output device is not properly
connected to the printer. |
1. Ensure the optional output device is fully
seated and properly installed. 2. Check any doors on the output device
and verify they are closed. |
For 5si, 8000, 8100 series make sure C-link
cable is correctly hooked up. |
| DISK DEVICE FAILURE |
The EIO disk had a critical failure or fatal
error. |
1. Reseat the EIO disk. 2. Remove the EIO disk
and replace it with a new one. |
A bad formatter could also cause this error. |
| DISK FILE OPERATION FAILED |
requested operation could not be performed (for
example, attempting to download a file to a nonexistent directory). |
1. Check the file name and the directory name.
2. Reseat the EIO disk. 3. Retry the operation. |
|
| DISK IS WRITE PROTECTED |
The EIO disk is protected, and no new files can
be written to it. |
Disable the write protection through HP
Resource Manager. |
|
| EIO DISK [x] NOT FUNCTIONAL |
EIO disk is not working correctly |
1. Reseat the EIO disk in slot [X]. 2. Remove
and replace the EIO disk in slot [X]. |
|
| ENV FEEDER LOAD [TYPE] [SIZE] |
A job has been sent to the envelope feeder and
the feeder is empty, the wrong size is loaded in the feeder, or the type
and size are set incorrectly on the control panel. |
1. Load the requested envelope type and size
into the envelope feeder. 2. Make sure the envelope size and type are
set correctly from the paper-handling menu in the printer control panel.
3. Press GO if the desired envelope is already loaded in the feeder. 4.
Press -VALUE+ to scroll through other available types and sizes. 5.
Press SELECT to accept the alternate type or size. |
|
| ENVELOPE FEEDER SIZE = [xxxxx] |
The printer is asking what size envelopes have
been loaded in the envelope feeder. |
In response, you can take either of the
following actions: 1. Press SELECT to accept the current envelope size.
2. Press -VALUE+ to change the size and then press SELECT to accept the
new size. If you do not press any buttons, the message disappears in
about one minute. Note Changing the size here changes the default for
the envelopefeeder size in the paper-handling menu. |
|
| ENVELOPE FEEDER TYPE = [xxxxx] |
The printer has received a job under the
following conditions: The envelope type the job requested is not
available in the printer. Envelopes have been placed in the envelope
feeder (thus triggering the paper sensor). |
You can take either of the following actions:
1. Press SELECT to accept the paper type and then press GO. 2. Press
+VALUE- to change the type, press SELECT to accept the new type, and
then press GO to continue. |